Terms & Conditions For Our Cancellation & Refund Policy
Cancellation Policy
As a customer, I accept the payment terms and cancellation fee of N1 Locksmiths Ltd. The full fee quoted on any service call out less parts if itemised will be deducted with a “no refund policy”. I fully understand that I have now entered into a legal agreement contract with N1 Locksmiths Ltd and I am prepared to pay the full service fee quoted if I decide to cancel at any point after completing the booking form.
Payments made for both emergency non-emergency bookings are non refundable as we have to allocate engineers for any given service and pay for the reservation in advance to ensure 100% attendance. Once we’re paid for any service, we have a duty of care to honour our customer agreement unless we are requested not to attend.
Refund Policy
A full refund is only issued when our operatives fail to attend the appointment scheduled and we’re unable to honour the agreed booking date and time slot. Depending on your method of payment, refunds can take up to 7 working days from the date of your refund request.
Please be advised that all refunds are subject to a 20% handling fee, which covers banking charges and administrative costs associated to all transactions.
Customer Responsibility
It is the responsibility of the customer to carefully read and understand our terms and conditions before completing the booking and transaction process. We will not be held liable for any payment made once the booking has been completed and confirmed.